Privacy Policy

1. Introduction

Welcome to SnapNet HU ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our customer support.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Sign up for our internet services
• Fill out forms on our website
• Subscribe to our newsletter
• Request technical support or assistance
• Participate in surveys or promotions
• Contact us via email, phone, or other methods
• Make payments for our services

This information may include:

• Name and contact details
• Email address
• Phone number
• Home address for service installation
• Payment information and billing details
• Identification documents for credit checks
• Any other information you choose to provide

2.2 Service Usage Information

When you use SnapNet HU services, we may collect:

• Internet usage data and bandwidth consumption
• Connection times and duration
• Network performance metrics
• Equipment information and configurations
• Service outage and performance reports
• Quality of service measurements

2.3 Automatically Collected Information

When you visit our website, our servers may automatically collect certain information, including:

• IP address and approximate location
• Browser type and version
• Operating system and device information
• Referring website
• Pages you view and time spent
• Download and upload activity
• Other analytics data

2.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and preferences. Cookies are small text files stored on your device that help us provide you with a better browsing experience and remember your settings.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website or customer portal.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our internet services
• Process service applications and installations
• Manage your account and process payments
• Provide technical support and customer service
• Send administrative information, such as service updates, maintenance notices, and security alerts
• Respond to your comments, questions, and requests
• Send promotional communications about new services and features
• Monitor and analyze network performance and usage patterns
• Detect, investigate, and prevent fraudulent activities
• Ensure network security and prevent abuse
• Comply with legal and regulatory requirements
• Carry out any other purpose described to you at the time the information was collected

4. Information Sharing and Disclosure

We may share your information in the following situations:

4.1 With Your Consent

We may disclose your information when you have given us permission to do so.

4.2 Service Providers

We may share your information with third-party vendors, service providers, and other third parties who perform services on our behalf, such as payment processing, installation services, and technical support.

4.3 Business Partners

We may share limited information with business partners for joint marketing efforts, always in compliance with applicable data protection laws.

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.5 Legal Requirements

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes, including requirements under the Investigatory Powers Act and other UK legislation.

4.6 Protect Rights and Safety

We may disclose your information to protect the rights, property, and safety of our company, our users, or others.

5. Data Security

We implement appropriate technical and organizational measures to protect the information we collect and store. This includes encryption, secure servers, regular security assessments, and compliance with industry security standards. However, no security system is impenetrable, and we cannot guarantee the absolute security of your personal information.

6. Your Data Protection Rights

Under UK GDPR and Data Protection Act 2018, you have the following rights regarding your personal information:

• The right to access the personal information we have about you
• The right to request the correction of inaccurate personal information
• The right to request that we delete your personal information
• The right to restrict the processing of your personal information
• The right to data portability
• The right to object to the processing of your personal information
• The right to withdraw consent at any time
• The right to lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or regulatory requirements. Service usage data is typically retained for 12 months to help us improve our services and provide support, in accordance with UK data retention regulations.

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of the UK where the data protection laws may differ. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses and adequacy decisions.

9. Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

10. Network Management and Traffic Data

As an internet service provider, we collect and process network traffic data for the purposes of network management, security, and compliance with legal obligations. This includes:

• Monitoring network performance and capacity
• Detecting and preventing network abuse
• Complying with data retention requirements
• Ensuring fair usage across our network

We do not routinely inspect the content of your internet communications, except as required by law or necessary for network security.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page, updating the "Last updated" date, and where appropriate, notifying you by email.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• By email: privacy@yattielt.top
• By phone: +36 30 311 9478
• By mail: Török Flóris u. 116, 1204 Budapest, Hungary
• Data Protection Officer: dpo@yattielt.top